Refund policy

Return and Refund Policy

Last updated: September 5, 2026

We want you to feel confident ordering from HookBelt Zero. You may request a return within 30 days after your order is delivered.

Return Eligibility

To qualify for a return, an item must be in the same condition in which it was received: clean, undamaged, unwashed, and with its original packaging and any included accessories. You may carefully try an item on to check the fit, but items showing wear beyond a reasonable fitting might not be accepted. You must also provide your order number or other proof of purchase.

To request a return, email us at hookbelt-zero@hookbelt.com. If your return is accepted, we will send return instructions and the applicable return address. Items sent back without prior authorization might not be accepted. Do not send a return to our business mailing address unless our support team specifically instructs you to do so.

Return Shipping

If you return an item because you changed your mind, selected the wrong option, entered an incorrect address, or no longer want the item, you are responsible for the return shipping cost. Original shipping charges are non-refundable unless required by law.

If an item arrived damaged, defective, or different from what you ordered, HookBelt Zero will cover the reasonable return or replacement shipping cost. We might ask for clear photographs or video of the item and packaging so that we can verify the issue and resolve it promptly.

Damaged, Defective, or Incorrect Items

Please inspect your order when it arrives. Contact us as soon as possible if an item is damaged, defective, or incorrect. Include your order number and clear photographs or video of the item and packaging. After reviewing the issue, we may offer a replacement, refund, or another appropriate remedy.

Bundles and Promotional Purchases

Refunds are based on the amount actually paid after discounts. If a product was sold as a single set or bundle, all components of that set must be returned unless we agree otherwise in writing. Returning only part of a multi-item promotion does not increase the amount paid for the returned item.

Non-Returnable Items

We cannot accept returns for gift cards, personalized or custom-made products, or products specifically marked as final sale, except where an item is defective or applicable law requires otherwise. A promotional price alone does not make an item final sale unless it was clearly identified as final sale before purchase.

Exchanges

The fastest way to exchange an item is to request a return and, after the return is approved, place a new order for the preferred item. If an exchange is needed because we sent an incorrect or defective item, contact us so that we can arrange an appropriate solution.

Refunds

We will notify you after the returned item has been received and inspected. If the refund is approved, it will be sent to the original payment method within 10 business days. Your bank or payment provider may require additional time to post the credit.

If more than 15 business days have passed since we approved your refund, contact us at hookbelt-zero@hookbelt.com.

Cancellations and Address Changes

Contact us as soon as possible if you need to cancel an order or correct its shipping address. We cannot guarantee changes after an order has entered processing or been dispatched. If an order can no longer be cancelled, the normal return rules apply after delivery.

Lost or Missing Packages

If tracking has not updated for an extended period, or a package is marked delivered but cannot be located, contact us at hookbelt-zero@hookbelt.com. We will review the tracking information and, when appropriate, open an investigation with the carrier. Any replacement, refund, or other remedy will be determined after reviewing the carrier's findings and the circumstances of the order, subject to applicable law.

European Union and United Kingdom Customers

Nothing in this policy limits mandatory consumer rights that apply where you live. Where a statutory cancellation or withdrawal right applies, including a 14-day withdrawal right for certain distance purchases in the European Union or United Kingdom, we will honor that right and any applicable exceptions.

Contact

For return or refund questions, contact:

ONEMOREBUYLLC
9810 Log Cabin Ct
Saint Louis, MO 63124
United States
hookbelt-zero@hookbelt.com