Shipping policy

Shipping Policy

Last updated: September 5, 2026

Where We Ship

HookBelt Zero ships to destinations that are available for selection at checkout. Availability can vary by country or region because of carrier, customs, legal, or operational restrictions.

Processing Time

Orders are normally processed within 1–10 business days after payment is confirmed. Business days do not include weekends or public holidays. Processing can take longer during sales, launches, peak seasons, address verification, or other unusual circumstances.

You will receive an order confirmation after placing your order and a shipping confirmation when the order is dispatched. We may use third-party fulfillment and carrier partners to process and deliver orders.

Shipping Charges

Available shipping methods and charges are shown at checkout before payment. A promotion offering discounted or free shipping applies only when the stated eligibility requirements are met.

Estimated Delivery Time

After dispatch, estimated transit time is generally 6–30 business days, depending on the destination and shipping method. This estimate is separate from processing time and is not a guaranteed delivery date.

Weather, customs inspections, local carrier conditions, public holidays, service interruptions, and other events outside our reasonable control can delay delivery. If your order is substantially delayed, contact us so that we can review the available tracking information and discuss an appropriate next step.

Tracking

When tracking is available, the shipping confirmation email will include a tracking number or tracking link. Tracking events can take several days to appear after dispatch, especially for international shipments.

Address Accuracy

Please check the complete delivery address before submitting your order. Contact us immediately if it needs to be corrected. We cannot guarantee address changes after processing begins and are not responsible for delays, failed delivery, or loss caused by an incorrect or incomplete address supplied by the customer, except where applicable law provides otherwise.

If a parcel is returned because of an incorrect address, refusal, or unsuccessful delivery, we will contact you about available redelivery or refund options. Additional shipping charges may apply.

Customs, Duties, and Taxes

International orders may be subject to customs duties, import taxes, brokerage fees, or other charges imposed by the destination country. Unless checkout expressly states that these charges are included, the recipient is responsible for them. Customs processing can also affect delivery time.

Split Shipments

Items in the same order may occasionally be shipped separately. If this occurs, you may receive more than one package and more than one tracking number. You will not be charged additional shipping solely because we divided an order into multiple shipments.

Damaged Shipments

If a package arrives damaged, keep the item and all packaging and contact us promptly with your order number and clear photographs or video. We will review the issue in accordance with our Return and Refund Policy and applicable law.

Lost or Missing Shipments

If tracking has not updated for an extended period, or a package is marked delivered but cannot be located, first check the delivery location, household members, and any notice from the carrier. Then contact us so that we can investigate with the carrier. Any replacement, refund, or other remedy will be handled in accordance with our Return and Refund Policy and applicable law.

Contact

For shipping questions, contact hookbelt-zero@hookbelt.com.